FAQ
Getting Started
What makes Políglota AI different from other language apps?
Políglota AI uses a custom Spaced Repetition System (SRS) combined with real content mining from YouTube and Netflix. Unlike traditional apps, we focus on image-based learning (like children do) rather than translations, and our AI adapts to your specific dialect preferences and interests.
How many languages do you support?
We offer a multilingual interface and support country-specific variations like Brazilian Portuguese vs European Portuguese, Mexican Spanish vs Iberian Spanish, and Canadian French vs Metropolitan French.
Is there a free version?
Yes! We offer a free forever plan with core features. Premium plans unlock advanced AI conversations, unlimited content mining, and priority support with weekly updates.
Can I use Políglota AI on all my devices?
Absolutely! Our platform works on web browsers, Windows, macOS, Linux, iOS, and Android. Your progress syncs across all devices automatically.
Learning Method
What is your custom SRS algorithm?
Our Spaced Repetition System is designed for comprehensive language learning. It adapts to your performance and tracks vocabulary, grammar, characters, and phrases with scientifically optimized intervals.
How does contextual learning work?
You can create flashcards from any YouTube video, Netflix show (with our browser extension), or audio content you consume. Our AI analyzes the context and creates meaningful learning cards from real-world content.
What is image-based learning?
Instead of translating words to your native language, we associate vocabulary with images—the same way children learn. This creates stronger neural pathways and more natural language acquisition.
How accurate are the AI translations and conversations?
We use multiple AI models (including Qwen3-32B) with cross-verification and native speaker validation. While we strive for high accuracy, we always recommend human verification for critical content.
AI Features
How does the AI conversation partner work?
Our AI adapts to your language level and can discuss content you've consumed (like videos you've watched). It provides contextual conversations that match your comprehension level and interests.
Can I choose which AI model processes my data?
Yes! European users can opt for EU-based AI providers like Mistral. We're transparent about our AI usage and offer geographic preferences for data processing.
Is my conversation data stored permanently?
No, conversation transcripts are processed temporarily and not stored permanently. You can delete your AI interaction history at any time from your account settings.
How does the AI help with pronunciation?
Our voice recognition AI provides real-time pronunciation feedback and can engage in spoken conversations. The AI adapts to your accent and provides targeted pronunciation tips.
Pricing & Subscriptions
What's included in the free plan?
The free forever plan includes access to core SRS features, basic vocabulary lessons, and limited AI conversations. Perfect for getting started with language learning.
What are the benefits of premium plans?
Premium unlocks unlimited content mining, advanced AI conversations, voice features, priority support, and weekly feature updates. You also get access to multilingual interface and dialects.
Can I cancel my subscription anytime?
Yes, you can cancel anytime. We also offer a 7-day money-back guarantee for new subscribers. Access continues until the end of your current billing period.
Do you offer student discounts?
We're working on student pricing options. Contact support@poliglota.ai with your student ID for potential discounts while we finalize our student program.
Technical Support
Which platforms are supported?
Web browsers (Chrome, Firefox, Safari, Edge), Windows 10+, macOS 10.14+, Linux (Ubuntu/Debian), iOS 13+, and Android 8+. All platforms sync your progress automatically.
How often do you release updates?
We release updates weekly with new features, improvements, and content. Premium users get early access to experimental features and priority bug fixes.
What should I do if I encounter a bug?
Contact us at support@poliglota.ai with details about the issue, your device, and browser. We typically respond within 24-48 hours and prioritize bug fixes for premium users.
Is my data secure?
Yes, we use industry-standard encryption, store data in European servers (Germany), and comply with GDPR. We never sell personal data and offer full data export/deletion options.
Advanced Features
What is the 'Where You Can Speak' map?
This unique feature shows a color-coded world map indicating your language proficiency by region. It helps you understand where you could confidently communicate and what dialects to focus on next.
How does vacation mode work?
Vacation mode pauses your SRS intervals without losing progress. Unlike other apps, we understand that life happens and don't penalize you for taking breaks from learning.
Can I import my existing flashcards?
We're working on an import tool. In the meantime, you can manually recreate your important cards or use our content mining tools to build fresh, contextual vocabulary.
Do you support offline learning?
Basic offline functionality is available through our mobile apps. We cache recent lessons and vocabulary for offline study, with full sync when you reconnect to the internet.