Privacy Policy

We collect information you provide directly to us, such as:

• Account information (name, email address, preferred languages)
• Learning progress data (vocabulary progress, SRS intervals, completed lessons)
• Content preferences (interests for personalized recommendations)
• Payment information (processed securely through Stripe)

We automatically collect certain information:

• Usage data (features used, time spent learning)
• Device information (browser type, operating system)
• Log data (IP address, access times)

We use the information we collect to:

• Provide and personalize your language learning experience
• Track your progress and optimize your SRS intervals
• Send you important updates about your account
• Process payments and manage subscriptions
• Improve our services and develop new features
• Comply with legal obligations

Your data security is paramount to us:

• Our databases and servers are hosted in Germany
• All images and audio files are stored in European data centers
• Frontend is served through Cloudflare’s global network
• We use industry-standard encryption for data in transit and at rest
• Regular security audits and updates

We use various AI models to enhance your learning:

• Translation services powered by Qwen3-32B model
• Content verification through multiple AI cross-checking
• Native speaker validation for accuracy
• European clients can opt for EU-based AI providers like Mistral

Our AI providers are primarily hosted in the United States, with fallback options for reliability.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Choose EU-based AI processing (for European users)

We retain your data as long as your account is active. After account deletion:

• Personal information is removed within 30 days
• Anonymized learning analytics may be retained for research
• Payment records are kept as required by law

As a US-based company with European infrastructure:

• We comply with applicable data protection laws
• European user data primarily stays within EU borders
• Cross-border transfers are protected by appropriate safeguards

For privacy-related questions or concerns:

Email: support@poliglota.ai

Company: MXSoft LLC
Address: 1209 Mountain Road PL NE, STE N
Albuquerque, NM 87110
United States