Language Learning Experts Ready to Help
Meet Your Support Team
Polyglots, educators, and engineers who live and breathe language learning
Sarah Chen
Lead Learning Specialist
English, Mandarin, Japanese, Korean
Specialties:
Former Duolingo power user (1,200+ day streak) who migrated to build her own learning system. Now helps others optimize their language journey.
Marcus Rodriguez
Technical Support Lead
English, Spanish, Portuguese, French
Specialties:
Full-stack developer and polyglot who built language learning tools for 5+ years. Speaks 6 languages and loves debugging both code and learning blocks.
Dr. Amélie Dubois
Learning Psychology Expert
French, English, German, Italian, Arabic
Specialties:
PhD in Cognitive Psychology specializing in language acquisition. Former university professor who transitioned to help learners maximize their potential.
Ahmed Hassan
Content & Cultural Specialist
Arabic, English, French, Turkish
Specialties:
Native Arabic speaker with expertise in Middle Eastern dialects. Helps users navigate cultural nuances and regional language variations.
How to Reach Us
Multiple ways to get the help you need, when you need it
Email Support
Within 2 hours
Detailed help for complex issues, migrations, and account questions
Best for:
- Migration assistance
- Account issues
- Billing questions
- Feature requests
Live Chat
Immediate
Quick answers for urgent questions during business hours
Best for:
- Technical troubleshooting
- Quick questions
- Learning tips
- Feature guidance
Community Forum
Varies
Connect with other learners and share experiences
Best for:
- Learning strategies
- Language exchange
- Community support
- Feature discussions
Video Call Support
By appointment
1-on-1 screen sharing for complex technical or learning issues
Best for:
- Migration assistance
- Learning consultation
- Technical troubleshooting
- Onboarding help
Emergency Support
For critical issues affecting your learning or account security, contact us immediately.
urgent@poliglota.aiOur Support Philosophy
Real humans, not chatbots. We understand language learning because we're learners too.
Fast responses because language learning momentum matters.
We solve root causes, not just symptoms. Long-term success over quick patches.
Native speakers available with multilingual interface for culturally-aware support.
We've perfected the art of helping users transition from other platforms.
We're constantly learning too - from users, research, and our own language journeys.
Quick Answers
Common questions answered instantly
Can't find what you're looking for?
What Users Say About Our Support
"Sarah helped me migrate 3 years of Anki cards in one session. The personal touch made all the difference."
"Got stuck with a technical issue at 11 PM. Marcus responded within 20 minutes and fixed it via screen share."
"Dr. Dubois gave me a 30-minute consultation that completely changed my learning strategy. Worth every penny."
Our Support Promise
We're not satisfied unless you're thriving in your language learning journey. Every interaction with our support team should leave you more confident and motivated.